- APPOINTMENT/CANCELLATION POLICY Facial mask is required to be serviced, no mask, no serviced fees can apply for the time reserved. No extras guest, please text when you arrive for your appointment. Please read the service menu and service(s) discription before booking, after confirmation you're responsible for time and service( s) reserved. If service can not be done ( because discription and requirements was not read) there will be a charge of 50% of the service or service(s) booked.
A deposit is required
for all spa treatments at the time of booking.
All guests are required to confirm/cancel their appointment(s) 24 hours prior to your appointment time. (no confirmation/ cancellation) will forfeit your deposit A 24 hour notice is required to cancel or reschedule. I f not given, full amount of the service will be charged to the credit card provided at the time of booking, and/or the deposit is non-refundable. Any Payment issues no new appointment. Pre-paid appointments can not be rescheduled once booked. Please arrive promptly for your appointment if you’re more than 7 minutes late your appointment will be canceled. No outside Specials outside of business hours, or on Friday, Saturday and Sunday.* No $100.00 bills, we will not accept bills over $50.00.
It is customary to provide your esthetician 15-20% gratuity if you were happy with the services provided. To ensure a serene environment in our spa, please turn off your cell phone or beeper upon arrival. also, no children allowed under the age of 12 without prior approval.
- SAFETY POLICIES
If you are currently using retinoids (retin-A, retinol or tazarac) as well as alpha hydroxies, you must discontinue use 3 days (one week if your really sensitive) prior to waxing. It is extremely unsafe to wax anyone using accutane. You must be off accutane for 6 months before booking a waxing appointment. Please let your esthetician know if you are currently using any topical medications.
When booking a facial please inform us if you are currently on accutane or using retinoids (retin-A, retinol or tazarac).
LIVE.LOVE DAY SPA